Customer Experience Insights
Understand What Customers Are Saying—And Feeling—Across Every Touchpoint
Unlock the Hidden Insights in Customer Feedback
Customers share feedback in many forms—surveys, reviews, and support interactions. NovaceneAI brings it all together to help you uncover the truth behind the data. Whether it’s structured or unstructured, prompted or unprompted, the NovaceneAI Platform helps you extract sentiment, themes, and insights so you can act with confidence.
Unified Customer Insights
Analyze surveys, reviews, and operational metrics in one platform. NovaceneAI enables you to see the full customer journey, identifying patterns and opportunities across channels.
Fast, Scalable Analysis
Say goodbye to manual analysis. Our platform can analyze thousands of customer reviews, survey responses, or support tickets in just hours—not days or weeks.
Attribute-Level Sentiment
Our advanced technology detects specific themes and measures sentiment related to those themes. Understand what customers love—or don’t—about specific features, services, or experiences.
Interactive Visual Dashboards
The platform automatically transforms raw feedback into clear, intuitive visualizations—making it easy for stakeholders to explore insights and align on decisions across teams and leadership.
Data-Driven Strategy
Merge qualitative feedback with key business metrics like sales figures, NPS, or CSAT to get a truly comprehensive view of customer satisfaction.
Real Results from Real Customers
ChangeMakers, a leading corporate communications agency, partnered with NovaceneAI to extract insights to help their client improve their product.
“The NovaceneAI platform stood out against others. It allowed us to go deeper and understand the data in a way that was quick, efficient, and accurate.”
Senior Director, Data Intelligence, ChangeMakers
IntelliShop, a customer experience research and advisory firm, is gaining newer and faster insights from its mystery shopper reports after partnering with NovaceneAI.
“The platform had lots of features we were looking for. We could easily integrate our data into the platform, and it was fast, easy, and helped us keep the pace of our clients.”
Client Service Manager, IntelliiShop
Why Choose NovaceneAI?
Customer feedback is more than data—it’s an opportunity to improve, adapt, and grow. With NovaceneAI, you’re not just using a feedback analysis platform; you’re partnering with a team committed to helping you deliver exceptional customer experiences with precision, speed, and clarity.
Featured Case Studies
Featured Case Study:
IntelliShop, a customer experience research and advisory firm, is gaining newer and faster insights from its mystery shopper reports after partnering with NovaceneAI.
Featured Case Study:
ChangeMakers, a leading corporate communications agency, partnered with NovaceneAI to extract insights to help their client improve their product.
